Addressing negative reviews is crucial in maintaining a positive image within the community. The fact of the matter is, most people only leave reviews under exceptional circumstances, and usually this falls under exceptionally bad circumstances. If we took the time out of our day to publicly compliment every business when we left in a standard, decent or good mood, we wouldn’t have time for the important things, like binge-watching Friends. So, why should you take the time out of your Netflix marathon to respond to negative reviews? Continue Reading Article >